Frequently
asked questions

SustainFoodIQ is an AI-powered platform that helps your company monitor, manage, & optimize your sustainability progress – forecast future performance and goal success leveraging AI-driven insights. Promotes supply chain collaboration and improves overall efficiency.

While the SustainFoodIQ platform could be expanded to include other industries (e.g., consumer packaged goods, apparel, etc.), we’ve chosen to initially focus on the unique importance of the global food supply system. Reducing food waste and GHG emissions – supporting the regeneration of natural resources, a circular economy, and sustainable sourcing. Helping people and communities.

Security and compliance are top priorities. We safeguard systems and data using top tier measures and adhering to regulatory requirements.

SustainFoodIQ uses a simple, location-based supply chain shared pricing model. Whether you’re a customer or supplier and have 1 or 20,000+ locations, you pay based on the number of locations in your company that provide sustainability data (e.g., plant, store, restaurant, warehouse, division, subsidiary, etc.).

Choose flexible monthly or discounted annual billing, with scalable costs as your business grows. Small businesses (VSBs) qualify for special rates, making sustainability accessible for all.

It’s cost-effective, transparent, and grows with you – unlimited users and data connections are included. Setup is a one-time fee, with no surprises. Ready to get started? Contact us for a tailored quote.

Once you receive a link from SustainFoodIQ, click the link, set up your password, complete your company profile, and you're ready to go!

Yes, as soon as the initial company profile is setup by the first registered administrator.

Request a new link from your company’s administrator or SustainFoodIQ support.

Yes, an interactive onboarding checklist and guided tutorials are provided.

The onboarding follows a standardized process, which can be customized. Contact SustainFoodIQ support.

Administrators can invite users from the User management section.

Default roles include administrator, CSO, C-suite, management, analyst, sourcing, IT administrator, and observer/viewer. Each role has different permissions.

Roles can be assigned or modified in the User management section.

Yes, administrators can define custom roles with specific access rights.

Yes, the Viewer role provides read-only access to dashboard and few connected screens.

Users can be removed in User management without deleting historical data.

No limit to the number of team members (users).

Not automatically. The administrator sets roles by user.

Any sustainability data source can be integrated into or synced with SustainFoodIQ, at any frequency, and all common formats.

Data sources include manual uploads, API integrations, direct database connections, and ERP/CRM connectors.

Go to Goals, click "Add goals", select a category and template, define a target, and set a deadline.

Predefined templates for emission reduction, energy efficiency, water conservation, and waste diversion. If the goal doesn't fit in the available templates, free text template can be used.

Goal details update automatically with each new data sync.

Yes, administrators or other users with those permissions can modify or remove goals.

Each goal displays a status indicator for on track or off track.

Yes, AI-powered forecasting predicts goal success and on or off track status.

The reporting module has an comprehensive set of planned scheduled, event-based, on-going, and ad-hoc Smart reports and key Stakeholder reporting features. Contact SustainFoodIQ support for more details.

Go to Supplier management, click "Add supplier", and enter details.

Yes, multiple suppliers can be invited at once as part of a bulk load.

Company name, contact person, email, are the mandatory details.

No, suppliers can only view their own data.

Administrators can resend, accept, or revoke invitations.

Sustainability data monitoring and forecasting, sustainability score, and goal progress.

Yes, suppliers can add users within their own organization.

Anomaly, forecast, pattern, and recommendation.

AI-driven statistical models and anomaly detection techniques.

Insights can be filtered by date, criticality, category, type, and status.

Yes, AI-driven models predict sustainability trends.

Insights are updated automatically with each new data sync.

It’s a weighted average of sustainability impact categories like emissions, energy, waste, recycling, and water use.

Higher scores indicate better sustainability performance.

Yes, both negative (emissions, waste gen, water use, energy use) and positive (water recycled, waste diverted) factors are considered.

Yes, industry benchmark are available in the sustainability score drill-down section.

Yes, historical trends are available in the sustainability score drill-down section.